Here at Animal Healing Therapies we take your privacy seriously and will only use your personal information to administer your account with us and deliver the services and products you have requested from us.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act) we are the data controller.
We collect information directly from you when you are asked to provide personal details to access our services and products to maintain our own accounts records.
We will not share your information with any other company or organisation except if required to do so by law or to help prevent fraud.
What personal data do we collect? a) Information you give us – you may give us personal information by filling in forms on our website or by corresponding with us by phone, email, letter, invoice or claim form. The information you give may include your name, address, email address, phone number, date of birth, and financial information on a standing order form, BACS consent form or cheque. All information on standing order forms are kept securely under lock and key and are not entered onto our computer system. We do not hold financial information of cheques or collect financial information of credit card numbers. b) Information we collect about you – We will gather information about you in the course of providing a service to you. This may include information we collect regarding the services you have received.
How will we use the information about you? We will use your personal data: to process and respond to requests, enquiries and complaints received from you, to provide the help requested by you, to provide products requested by you, to communicate with you about the help we provide, to mail our newsletter and to process all invoices and payments and to update our records.
Retention and disclosure of information that you submit. We will keep the information that you submit to us for as long as is needed to deliver the services and products you have requested.
We will rectify or delete your personal information from our systems once a request has been received.
You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.
Legitimate Interests:- We will process personal information for certain legitimate business purposes, which include:- Where the processing enables us to enhance, modify, personalise or otherwise improve our services. To provide postal communications which we think will be of interest to you including our newsletter.
You have the right to object to this processing if you wish, and should you do wish to do so please contact us at firstname.lastname@example.org
How to contact us: - To learn more on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact: Animal Healing Therapies Your consent can be withdrawn at any time by contacting us.
Consent: - When you first contact Animal Healing Therapies we will ask for your consent either verbally, electronically or by letter to process your personal data. Should you request that your personal data is not collected, we will refrain from recording any of your information on our systems. To give consent to use your personal data will enable us to provide a first-class service to you.